No Aussie Left Behind is a service operated by Graham Marsland Pty Ltd (ABN 97 691 274 905).
Last updated: 15 July 2026
This service is operated by Graham Marsland Pty Ltd (ABN 97 691 274 905), through its sole director, Graham Marsland (“we”, “us”, “our”).
You may request a full refund of any paid fee within 14 days of payment, for any reason. The 14-day period runs in Melbourne time (Australia/Melbourne) from the moment of payment.
Refunds are one click. Use the "Request a refund" link in your payment confirmation email or your bundle-delivery email. You don't need to explain yourself. The refund is processed to the original payment method within 3 business days.
You don't need to return anything, delete anything, or re-confirm anything. You can continue to use your free complaint #1 regardless.
If you pay for the complaint bundle and we have not delivered your additional complaints within a reasonable time, we refund the bundle fee automatically — regardless of the 14-day window. No request needed. The refund is issued to the card that made the payment and you'll receive an email from Graham explaining what happened.
If you choose a payment plan ($25 a week, $49 a fortnight, or $97 a month over 12 months) instead of paying $997 once, your documents are prepared after you purchase and emailed to you as each one is ready, exactly as they are for an upfront payment. The 14-day refund above runs from your first payment: within those 14 days you can cancel the plan, refund everything you have paid, for any reason, and keep the documents. After 14 days the remaining payments of your plan are due — by then your documents have been prepared and sent to you, and that balance is payment for them. If they have not been sent, the automatic refund above applies instead. If a payment fails, Stripe retries it automatically over the following days; if it still cannot be collected, the plan stops. We never use debt collectors.
If money is genuinely tight so that you cannot afford this service, email me and it is free. You do not need to be on a payment plan to ask. I am here to help.
After 14 days, the automatic path closes. You can still email graham@noaussieleftbehind.com — every request is reviewed personally.
AFCA is free to use directly at afca.org.au (phone 1800 931 678). Super Consumers Australia provides free guidance at takeyoursuperback.com. The Financial Rights Legal Centre (1800 007 007) provides free legal help to vulnerable consumers.
Questions? Reply to any of our emails, or email graham@noaussieleftbehind.com. Return home.