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Refund policy

No Aussie Left Behind is a service operated by Graham Marsland Pty Ltd (ABN 97 691 274 905).

Last updated: 29 September 2026

This service is operated by Graham Marsland Pty Ltd (ABN 97 691 274 905), through its sole director, Graham Marsland (“we”, “us”, “our”).

14 days, any reason

Change your mind within 14 days of your first payment and I refund you in full, for any reason. The 14 days run in Melbourne time from your first payment.

I cancel any plan, and you keep any complaint already delivered. To ask, use the refund link in your payment email, or email graham@noaussieleftbehind.com. You do not need to explain. The refund goes back to the card you paid with. It can take a few business days to appear.

You do not need to return or delete anything. Any complaint already delivered is still yours to lodge.

If I cannot prepare your complaints

If I cannot prepare your complaints, I refund you in full.

Payment plans

$97 a month (12 payments, $1,164 in total), $49 a fortnight (26 payments, $1,274 in total), or $25 a week (52 payments, $1,300 in total).

Your 14 days run from your first payment. Within them you can cancel the plan and get back everything you have paid, for any reason. After 14 days, the rest of a plan is still due. If a payment fails, Stripe automatically retries it over the following days. If it still cannot be collected, the plan stops. We do not use debt collectors. Your complaints are still prepared and delivered. If you are on a plan and can no longer afford it, email me. I stop the plan, and your complaints are still prepared and delivered.

If you cannot afford $25 a week, email me at graham@noaussieleftbehind.com and I will help you draft your complaints for free.

Free alternatives

AFCA is free to use directly at afca.org.au (phone 1800 931 678). Super Consumers Australia provides free guidance at takeyoursuperback.com. The Financial Rights Legal Centre (1800 007 007) provides free legal help to vulnerable consumers.

Questions? Reply to any of our emails, or email graham@noaussieleftbehind.com. Return home.