No Aussie Left Behind is a document preparation service operated by Graham Marsland Pty Ltd (ABN 97 691 274 905).
Last updated: 30 July 2026. Effective: 15 July 2026.
This service is operated by Graham Marsland Pty Ltd (ABN 97 691 274 905), through its sole director, Graham Marsland (“we”, “us”, “our”). By using it you agree to these terms.
We provide a document preparation service. The document is compiled by software I built, from your own answers, published sources and AFCA's published loss approach. No AI model writes any sentence of the document. If you use voice, an AI model may suggest corrections where the microphone misheard you, punctuation, names, and misheard words. You approve or reject each one. Your words are never changed without your tap. Your document is emailed to you once it is ready. If the service is closed, the form says so before you start. You review it, you decide whether to lodge it, and you lodge it yourself at afca.org.au, in your own name; I am not your representative at AFCA.
We are not:
You are responsible for the accuracy of the information you provide to us. The draft complaint will reflect what you tell us. If you provide incorrect information the draft may be inaccurate. You are responsible for reviewing the draft before lodging and for correcting any inaccuracies before submitting to AFCA.
We prepare your first AFCA complaint document at no charge. There is no obligation to purchase anything further.
Your first complaint is free. The additional complaints — up to five more, six in total — are prepared for one price. You can pay $997 once, or spread it over 12 months: $97 a month (12 payments, $1,164 in total), $49 a fortnight (26 payments, $1,274 in total), or $25 a week (52 payments, $1,300 in total). Paying over time costs more than paying once; the difference is the price of spreading the cost, and $997 once is the cheapest. Prices include GST where applicable. Payment is processed by Stripe.
Your documents are prepared after you purchase and emailed to you as each one is ready.
Refunds. Within 14 days of your first payment you may request a full refund of everything you have paid, for any reason. We cancel the plan and you keep the documents already delivered. It is one click from any email we send you, or email graham@noaussieleftbehind.com — you do not need to explain yourself. If we do not deliver your additional complaints within a reasonable time, we refund the bundle fee automatically, regardless of the 14-day window. After 14 days the automatic path closes and the remaining payments of your plan are due: by then your documents have been prepared and sent to you, and that balance is payment for them. If they have not been sent, that automatic refund applies instead. Every request after 14 days is still reviewed personally.
If a payment fails, Stripe automatically retries it over the following days. If it still cannot be collected, the plan stops. We do not use debt collectors.
If money is genuinely tight so that you cannot afford this service, email me and it is free. You do not need to be on a payment plan to ask. I am here to help.
This clause mirrors our Refund Policy; if the two ever differ, the more generous applies in your favour.
The document is compiled by software I built, from your own answers, published sources and AFCA's published loss approach. No AI model writes any sentence of the document. If you use voice, an AI model may suggest corrections where the microphone misheard you, punctuation, names, and misheard words. You approve or reject each one. Your words are never changed without your tap. The document is built from the answers you give, so you must review it carefully before lodging it. If you notice an error, reply to the delivery email and I will revise and resend.
If you find an error in the draft I prepared, reply to the delivery email and I will correct it and resend it. That is what this support covers: the document.
This service is document preparation and it ends when you lodge. I do not act for you at AFCA, I do not answer AFCA's correspondence, and I do not advise you on your complaint once it is lodged. From that point AFCA deals with you directly.
You may still receive occasional emails from me with general information about the AFCA process. They are not advice about your complaint, and you never need to reply to them.
By using the service you confirm that:
To the maximum extent permitted by law, our total liability arising out of or in connection with the service is limited to the amount you have paid us (which for the free complaint is zero). Nothing in these terms excludes any consumer guarantees under the Australian Consumer Law that cannot lawfully be excluded. You retain full rights under the Australian Consumer Law.
We own the software, templates, and processes that produce your draft. Once we deliver your draft to you, you own the draft itself and may lodge it, edit it, or share it with AFCA, other representatives, or anyone else.
Our collection, use, and disclosure of personal information is governed by our Privacy Policy.
You may stop using the service and request deletion of your personal information at any time by emailing graham@noaussieleftbehind.com. We may decline to provide the service or cancel it at our discretion, for example if we believe the information provided is false or the request is outside our scope.
These terms are governed by the law of Victoria, Australia. Any dispute will be heard in the courts of Victoria.
graham@noaussieleftbehind.com
Graham Marsland Pty Ltd
ABN 97 691 274 905
Melbourne, Victoria