Common questions.

A complaint against each firm the form finds, drafted in your own words. Your estimated loss, with the working shown. A lodging page with a copy button for every AFCA answer. You read it all and change anything before you lodge.

You do not need to. AFCA is free, and Take Your Super Back has a free complaint form. What stops most people is writing it up and working out the loss. That is the part I do. You see your estimate before you pay anything.

They returned your capital. The growth your super would have earned in your old fund can be a separate claim against the advice firm. You see your own estimate before you pay.

Check me first. My ABN is registered to Graham Marsland Pty Ltd. I never contact you first. I never ask for your AFCA login, your account numbers or your documents. You lodge yourself, and any compensation goes to you, never through me.

If you cannot afford this, email me at graham@noaussieleftbehind.com. Same documents, free. I will not ask why.

InterPrac is challenging AFCA in the Federal Court. AFCA is still accepting and investigating InterPrac complaints, and says to lodge as soon as you can. It will not make final decisions on them until the court case ends. I cannot tell you when that will be.

AFCA has paused the deadlines for the firms in this collapse and will give notice before any return. Your own time limit still applies: six years from when you first knew of the loss, or two years from a firm's final response to your complaint, whichever is earlier.

Your complaints are against the firm that gave you the advice, and the trustee of the super fund your money went into. The companies that ran Shield and First Guardian are in liquidation, and claims against them go to the liquidator. The form works out who your complaints are against.

They are used only for your complaints. I never sell them. I share them only with the services named in my privacy policy, which this service needs to work. They are stored in Australia, and I delete them if you ask.

No AI model writes any sentence of your documents. If you use voice, an AI model writes down what you say and may suggest corrections. You approve or reject each one.

I am Graham Marsland, an accountant by training. I did not lose money in these collapses. Someone I know did, and the paperwork nearly stopped them. I am not a lawyer or a financial adviser, and I do not act for you at AFCA.

Change your mind within 14 days and I refund you in full, for any reason. After 14 days, the rest of a plan is still due.