Before you start
The first questions check whether I can prepare this for you.
Then I ask which fund your money went into, Shield or First Guardian.
Only know the platform's name? If your money went into Shield or First Guardian, the fund name is on the platform's letters or statements. ASIC lists these platforms: Macquarie Wrap, NQ Super, Super Simplifier, Your Choice Super, Australian Practical Superannuation/Ausprac, Praemium Super, Netwealth Superannuation and Freedom of Choice.
Not sure yet? AFCA is free on 1800 931 678.
My money came back from Macquarie or Netwealth
I show you my estimate before any price.